Cache Clearing
Follow these instructions below if your browser is having a lot of errors or it is forcing you to login with an old or incorrect login. Most browsers are listed. Internet Explorer 7:
  1. From the "Tools" menu, select "Internet Options".
  2. Choose the "General" tab.
  3. Under "Browsing History", select "Delete".
  4. Next to "Temporary Internet Files", select "Delete Files".
  5. Choose "Close", and then select "OK" to exit.
Internet Explorer 4.x, 5.x, and 6.x for Windows:
  1. From the "Tools" menu (for version 4.x, the "View" menu), select "Internet Options".
  2. Choose the "General" tab.
  3. In the "Temporary Internet Files" section, select "Delete Files".
  4. To confirm the deletion, select "OK".
  5. In the "Internet Options" dialog box, select "OK".
Netscape 8 for Windows:
  1. From the "Tools" menu, select "Options".
  2. Choose "Privacy".
  3. Next to "Cache", select the "Clear" button.
  4. If you'd like to set the size of the cache and set the browser to clear the cache when you close it, select the "+" (plus sign) next to "Cache" and change the settings as needed.
  5. Select "OK".
Netscape 7.1 for Windows:
  1. From the "Edit" menu, select "Preferences".
  2. In the left panel of the "Preferences" dialog box, select the "+" (plus sign) in the box to the left of "Advanced". Choose "Cache".
  3. Choose "Clear Cache".
  4. In the "Preferences" dialog box, select "OK".
Netscape Navigator 4.x, 6.x, and 7.0 for Windows:
  1. From the "Edit" menu, select "Preferences".
  2. In the left panel of the "Preferences" dialog box, select the "+" (plus sign) in the box to the left of "Advanced". Choose "Cache".
  3. Choose "Clear Memory Cache". Confirm by selecting "OK".
  4. Choose "Clear Disk Cache". Confirm by selecting "OK".
  5. In the "Preferences" dialog box, select "OK".
Firefox 2.0 for Windows:
  1. From the "Tools" menu, select "Clear Private Data", and then choose "Cache".
Firefox 1.0 and 1.5 for Windows:
  1. From the "Tools" menu, select "Options", and then select "Privacy".
  2. In 1.0, next to "Cache", select the "Clear button", and then select "OK". In 1.5, select the "Cache" tab, and then select the "Clear Cache Now" button.
Safari:
  1. From the Safari menu, select "Empty Cache".
  2. When prompted, select "Empty" to confirm that you want to empty the cache.
Firefox 1.0 and 1.5 for Mac OS X:
  1. From the Firefox menu, select "Preferences".
  2. From the sheet that drops down, select "Privacy". In 1.5, select "Clear Cache Now". In 1.0, next to Cache, select the "Clear" button, and then "OK".
Netscape 6.x or later and Mozilla for Mac OS and Mac OS X:
  1. In Mac OS X, from the Netscape or Mozilla menu, select "Preferences". In Mac OS 9.x or earlier, from the "Edit" menu, select "Preferences".
  2. In the left panel of the "Preferences" dialog box, select the arrow to the left of "Advanced". Click "Cache".
  3. Either click the Clear Cache button, or click both the Clear Memory Cache and Clear Disk Cache buttons.
  4. In the "Preferences" dialog box, select "OK".
Netscape Navigator 4.x for Mac OS:
  1. From the "Edit" menu, select "Preferences".
  2. In the left panel, select the arrow to the left of "Advanced".
  3. Choose "Cache".
  4. Choose "Clear Disk Cache Now", then select "OK". Select "OK" again.
Internet Explorer 4.x and 5.x for Mac OS and Mac OS X: Note: Microsoft is no longer developing or distributing Internet Explorer for the Macintosh. UITS strongly recommends that you use a different browser, such as Safari or Firefox.
  1. In Mac OS X, from the Explorer menu, select "Preferences". In Mac OS 9.x and earlier, from the "Edit" menu, select "Preferences".
  2. In the left panel, select the arrow to the left of "Web Browser". Select the "Advanced" button.
  3. Under "Cache", choose "Empty Now", then select "OK".
If none of the above mentioned solutions help fix your issue then please contact CCBill, our billing support partner (consumersupport@ccbill.com). Make sure to include all you can of the following: site name, subscription id#, full name, and your billing address. The more information you provide the faster your problem can be fixed.